What are the drivers for an industry? This is a question that gains significance as we try to grow an industry, leveraging the drivers to drive faster and farther.
The Automobile industry, for example, is driven by our needs as people, to travel safely and comfortably, from one place to another in as short a time as possible, affordably. Similarly, the Films and Entertainment Industry is driven by glamour, and the Food industry is driven by hunger and our need to be healthy.
Learning and Development is an Industry of Hope.
• Hope – of improved Competencies improving Performance, this is the entire raison d’etre for training.
• Belief – in People’s abilities impacting Performance, People’s Responsibility. Hope is not enough, it needs to become a Belief, a conviction.
• Trust – in Teachers, to learn from them. Without Trust, our minds do not open to receive.
• Integrity – of Teachers and Learners – with their Hope, Belief, and Trust. The Integrity of purpose, and commitment to meet it in the simplest form is an imperative attribute for generating the value of new knowledge.
• Responsibility – of everyone – buyers, sellers, learners, teachers, and leaders – Responsibility about the Integrity and how it is manifested.
Training and Development of Human Resources is an industry of hope. This is so because the relationship between people’s capabilities and their performance is only a matter of hope for most managers.
Managers are not very sure, even if they feel responsible, about how they would convert a competency into performance. It is a heuristic for them to imagine how they would get more or better performance from someone with a better skill or knowledge.
This decision is driven by the managers’ wisdom, which depends on the understanding they build from their awareness, experience, and beliefs.
What managers must also realize is that their people’s performance depends not only on their competencies, but also on the goals, processes, plans and leadership they receive from the organization. Competent people are only the ‘raw material’ or ‘resource’ needed for performance.
To grow, we need to acknowledge the drivers and grow them so that there is (more) movement of business (value) across the various stakeholders of the industry. We also need to recognize that without the understanding and belief in the drivers of this industry, businesses only become more expensive, not wealthier.
Is it a surprise then, how Learning & Development is an industry that needs the highest standards, values, and skills to be transformed into a business by all its stakeholders.